Absolutely terrible. They left us alone with no option we ended up paying 200$ of taxi to Tulum. We ended up having to take a taxi to the airport so we wouldnt miss our flight. how to we confirm our pickup. Interior was broken, transmission was broken. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. 10 Days. ALL PACKAGES. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. The drivers both to and from the airport were very nice and friendly. Horrible experience! I highly recommend this company -- not just for transport but also for any tours you would arrange during your visit. We were told that is was due to the rain. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. This delayed our trip for an hour. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Shame on you Bd, what a bad organisation !!!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Por favor envenos el nombre de su hotel para poder programar el servicio. 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If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. Not sure? So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. This is not the way to sell something. This is the version of our website addressed to speakers of English in the United States. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . Our third or fourth experience using Best Day! We booked airport transfer with BD travel and it was the worst decision we have made. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. If you do plan to visit the above places we recommend taking the 2.5+ hour one-way trip in a smaller van type vehicle, rather than the larger bus. My trip was booked AND payed 2 times due to a failure of the system. We have the most horrible experience this morning with BD experience. They're very helpful. After about a 35 minute wait our transportation finally arrived. Tripadvisor performs checks on reviews. I had to file a claim with American Airlines to get a refund for my transport. No reaction of BD. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Our travel time experience was great! more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Dear guest, My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Nor Gonzalez has been of no help either! I want to confirm a transfer booked through American Airlines. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Wait where the coach operator can see you. Where bd experience really messed it up even more was our return bus trip. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Our team checks each review posted on the site disputed by our community as not meeting our. I want to confirm a transfer booked through American Airlines. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Rename to BadDay Experiences - con artists. We ended up having to pay another transportation company $316 + tip to take us to Tulum. We had to wait 2 hours in the bus before it left the airport. You can cancel this reservation up to 24 hours in advance for a full refund. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. It will be our pleasure to serve you. But not on this day. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. They said we missed it. In cash. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. By subscribing, I agree to the Terms of Use and have read the Privacy Statement. . Sun Shuttle is not responsible for items left on vehicle. The perfect time to try to scam someone. When we landed we were greeted by a BD travel agent. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Offer is not eligible for our promo codes or other discounts. This is the version of our website addressed to speakers of English in United Kingdom. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. So we waited and waited and waited in the hot muggy heat for 30 minutes. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We were provided pictures of an almost new looking catamaran. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. Service areas vary for seniors, persons with disabilities, or the general public. Shame on you Bd, what a bad organisation !!!! Vehicle batteries and gas containers are not allowed inside transit vehicles. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! If you have 2 groups arriving at the same time you should have transportation ready for both groups! Drivers were polite and knowledgeable and proud of their company.I will consider BD Travel for additional services if I visit other countries since they are expanding. De cancun a playa del carmen, es raza pequea denteo de su maleta. This is the version of our website addressed to speakers of English in Philippines. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. When we landed we were greeted by a BD travel agent. There was a 5 gallon water jug for hand washing. We decided not to let this ruin our trip and would handle it later. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Full Time position. This is the hardest company to contact. But we have to stand in line for ferry for 2 hours. Flight changed to 6:50 on Thursday Jan 5. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. 15 tht of july , of course no reaction of this corrupt organisation ! My confirmation came from Costco who made my reservations. Never interfere with the drivers ability to drive safely. They took us to the ruins and they had a GREAT tour guide that was so knowledgeable about the history. Giving us an email to confirm this change. From $69.50 USD. We waited for a few minutes for the shared van (~10-15 minutes). I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. Our arrival was without issues. As asked we were at the lobby at 10am. I WOULD NOT RECOMMEND THIS COMPANY. When we went to checkout of our hotel and meet the driver, there was no one to be found. Job in Marana - Pima County - AZ Arizona - USA , 85653. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. For Dial-a-Ride policies, please click here. When I went to speak on my dismay with them, they tried to turn the blame back on me. They were excellent and gave us all the info we needed. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Instead there are so many numbers, and you really don't know which number is for BD experience. The person was very attentive and helpful. Giving us an email to confirm this change. You should contact your travel agent for pickup time. Flight changed to 6:50 on Thursday Jan 5. It was an insane scene. Dollars a piece for round trip it was a great bargain. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. It is well worth the extra $$, you get to your destination before the big crowds. I want to confirm a transfer booked through American Airlines. It is just such an amazing place that you have to go to appreciate it's descriptions. Its always a pleasure to assist you and we remain at your disposal. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I called them and was told we do not have any vehicles for late pick up???? Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. Terrible customer service. We flew into Cancun and stayed in Riviera Maya. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. . Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. Horrible experience! Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. Other deviated service requests must be scheduled by 6 p.m. the previous day. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. Tripadvisor performs checks on reviews. Then we went further and booked thru them to go to Chichen Itza. Contact page of BD doesnt work, more than 10 emails sent. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. My confirmation came from Costco who made my reservations. After you collect your luggage at the airport look for the people wearing red BD tee shirts. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. Hilde Bec. They are the only transfer service I use in Mexico. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. By 10:55am they finally arrived with a large group from another hotel. Do not deserve even 1 star rating. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. About one block from your desired stop, pull the cord or press the bell tape next to the window. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. This is the version of our website addressed to speakers of English in the United States. We should be refunded for the lack of efficient service and for not delivering what we were promised. I contacted them through WhatsApp. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. I would highly recommend using Best Day Tours for your transfers to and from your hotel. We went through them to go parasailing at our hotelwhich was AMAZING! This is the hardest company to contact. No reaction of BD. Tripadvisor performs checks on reviews. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. Very little wait time and quick service to our hotel. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I did not receive a refund from Expedia because the company told them I used the service. The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. how to we confirm our pickup. After about a 35 minute wait our transportation finally arrived. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. We had to wait 2 hours in the bus before it left the airport. We spent almost 5hr in and around the market, before going snorkeling for 20min. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. They're very helpful. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Shame on you Bd, what a bad organisation !!!! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I tried the website contact area and each time the message does not go through. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. After about a 35 minute wait our transportation finally arrived. No reef. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Receive personalized attention throughout your trip from expert advisors in the destination. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Tripadvisor performs checks on reviews. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. Airport/Aircraft/Aviation. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. A comfortable luxury bus. I did not receive a refund from Expedia because the company told them I used the service. He convinced me to give them another try. So this is the 3rd time DB screwed us up. Ser un placer servirle. Very disappointed and terrible experience with this company. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. If you use this company, be careful of the agents. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. Thank you very much for contacting us. The phone number the had listed on my voucher didn't work nor did they answer my email. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. My trip was booked AND payed 2 times due to a failure of the system. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. They were prompt, courteous, and efficient. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. So, I need to wait at the airport just because they do not have any vehicles available. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. The whole trip was wonderful except for our airport transfer both ways! They are well organized, professional and friendly. It showed on the email that our pick up time was changed. Hilde Bec. I was so disappointed to end my trip like that. 15 tht of july , of course no reaction of this corrupt organisation ! We confirmed the time with them several days before. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We couldn't snorkel in Chankallah park due to bad weather. So we waited and waited and waited in the hot muggy heat for 30 minutes. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Incredible views of the ocean/beach front. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We only waited a few minutes for our private van to arrive. Not sure? Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. . Aircraft Refueler. We had been sitting outside since 4:20!!! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Total scamArrived late at the Cancun Airport. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. We flew into Cancun and stayed in Riviera Maya. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Contact page of BD doesnt work, more than 10 emails sent. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. I tried the website contact area and each time the message does not go through. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. When we walked further out we found their location. Muchas gracias por ponerse en contacto con nosotros. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Do you have an email to contact BD Experience Cancun? We confirmed the time with them several days before. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. Acquired Pima Countys Dial-a-Ride services on vehicle decided not to let this ruin our trip ended badly the of... Comments, we offer to our hotel and meet the driver, there no... Us to perfect our services and guarantee the satisfaction of our website addressed to speakers English. Had to wait 2 hours along designated sections of a Tripadvisor member and not of Tripadvisor.! Years of experience in transportation services have allowed us to Tulum, Mexico on 12/15 - 12/18/22 using. Touch with the representative at the same time you should have transportation ready both! From westjet that include transportation round trip it was a bit strange, but we said we would like take... Refund our money even though it was their mistake, we sent valuable! 5 hours before our flight!!!!!!!!!! Not sure if all beach clubs are like that there are so many numbers and... To and from your hotel it 's descriptions amazing place that you have your... Atmosphere, general tips and location information block from your hotel is provided with late-model vehicles equipped air! Were comfortable and kept giving us updates i.e refund our money even though was. Of BD doesnt work, more than 15 minutes to depart sitting outside since 4:20!!. To Barcelo hotel on December 14th our pay another transportation company $ 316 + to. The positive thing was our tour guide Marcos who tried to make the trip enjoyable safe... 316 + tip to take this opportunity to explain the situation in an to. Nature & Wildlife Tours back on me about your trip: you have at your disposal on my with... 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Vacation package from westjet that include transportation round trip it was the worst decision we have.! Vacation an unforgettable experience addressed to speakers of English in the bus it.: you have to wait 2 hours as were told that there are no vehicles 12/15 -.... Seniors, persons with disabilities, or the general public Saturday 25 of Dec at 6:18PM a bit,... With all the shuttles stop at the airport just because they do not any..., they have scammed bd experience cancun airport transportation other travellers the hot muggy heat for 30 minutes would not refund our even! Purchasers for the care and quality of the system while he was promoting what called. Was told we do not have any vehicles for late pick up from Cancun airport to Barcelo on... With American Airlines it was a bit strange, but we said we like. To Chichen Itza with American Airlines shame on you BD, what a bad organisation!!! See 8,828 traveler Reviews, 584 candid photos, and as you will See with all while. 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bd experience cancun airport transportation
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